If you’re looking to return or exchange your order for any reason, we’re here to help!

We offer returns or exchanges within 7 days of receiving your order. You can return your product for a different product, or a refund to the original payment method. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please note the following exceptions to our return and exchange policy.

1. We do not accept returns due to color variances. Colors may appear differently due to screen resolution and other variations in display as every computer monitor/ laptop/ tablet and phone screen has different capability to display colors that everyone sees. We edit our images to show all of our products as natural as possible. 
2. Returned items must have tags still on and be returned in original packaging.
3. Returned items must have no visible signs of wear or use.

4. Nekasho will bear the pick up charges, if there is a manufacturing defect in product. In case of return/exchange for other reasons, the charges for pick up and reshipping will be paid by customer.

5. We will refund the amount of the goods returned excluding shipping charges.
6. If the package is returned to due to unavailability of the client, they will have to bear the charges for reshipping.
7. If the package is returned due to wrong address, client will have to bear the charges for reshipping.
8. Refund will be issued within 7 – 10 working days after receiving the product, subject to approval/rejection.
9. Return or exchange not applicable on articles bought on discount.
We offer pick-up facility in selected locations basis our courier serviceability.
If reverse pick-up option is not available at your location you can self-ship the product to us. It should reach us within 10 working days.

To initiate a return or exchange, please complete the following steps:

  • Create a return /exchange request under “My Orders” section of Website/M-site.
  • Choose the products you wish to return or exchange from your order.

Pick-up: If you select to schedule a pick-up, please place the product in a packet and the product must be unused, unwashed and all the tags are intact. Keep the packet ready and open to expedite the return pickup. Our staff may initially examine the product at the time of pickup and a further quality check of the product will be conducted at our Returns Desk.

Self-ship: In case your area pin code is not eligible for “Pick-up” mode then, please self-ship the product to our address. Please pack the product and ensure product is unused, unwashed and all the tags are intact. Also, please mention Order No. and Return id on a piece of paper and place it in the packet.